Frequently Asked Questions

Delivery & Returns


Do you deliver outside of New Zealand?

No, we only ship orders within New Zealand.


How much does delivery cost?

FREE delivery for standard orders over $100, otherwise $17.25 shipping fees will be applied. Note: Some larger or bulky products have additional fees for delivery - check the individual product page for any additional delivery fee.


How long does delivery take?

Once your order is dispatched it will take 2 - 7 working days depending on the carrier and your location. For more detail, read our Delivery & Returns page.


Can I return my order if I change my mind?

Of course, you can! It's easy to return goods at our store or via the post. Read our Delivery & Returns page for more information.


Ordering Online


What payment methods do you accept?

RSEA Online accepts major credit cards (Visa, AMEX, and MasterCard). All orders must be paid for or charged to your account at the time of purchase. Unfortunately, you will not be able to pay for online orders in-store.


Do I need to register before I place an order?

Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, your log in so you can view or track orders. Other benefits include adding to the Wishlist, saving for later, and having a record of transactions for returns and tax purposes.


How do I track or view my orders?

Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can then use this number when you log in to see your order's status, which can be found in your order history (accessible via your dashboard). When your order has been packed and is ready for dispatch, we will send you an email with your tracking details.


Why has my order been part shipped?

If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking up your order. RSEA may elect to part-ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.


How do I modify or cancel an order?

You can cancel or modify an order after placing it if the order has not been dispatched. Please call Customer Service on 0800 697732 during business hours Monday-Friday and have your order confirmation number on hand.


Why can't I find a product online?

If you are searching for a specific product in our catalogue but cannot find it on Online, please contact your local store or call us on 0800 697732 to make an inquiry or to place an order. Generally, these are special items that we do not carry, but can easily be ordered from one of our many suppliers.


My Account

I have forgotten my password

You can reset your password. You will receive an automated email with instructions on how to reset your password.


How do I unsubscribe from your mailing list?

To unsubscribe from the RSEA promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You cannot unsubscribe from any emails in relation to orders.


How do I set up a Trade account?

You can complete an application form online or in-store.