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Frequently Asked Questions (FAQs)

Delivery & Returns

Do you deliver outside of Australia?
No, we only ship orders within New Zealand.

How much does delivery cost?
FREE delivery for standard orders over $150, otherwise $11.00. It is FREE to have your order picked up from our store using Click & Collect. Note: Some larger or bulky products have an additional fees for delivery - check the individual product page any additional delivery fee.

How long does delivery take?
Once your order is dispatched it will take 2 - 7 working days depending on your location. More detail, read our Delivery & Returns page.

What is Click & Collect
It is FREE to order online and collect your order from our store. For more information read our Click & Collect page.

Can I return my order if I change my mind?
Of course you can! It's easy to return goods at our store or via the post. Read our Delivery & Returns page for more information.

Ordering Online

What payment methods do you accept?
RSEA Online accepts major credit cards (Visa, AMEX and MasterCard). If you have a business or corporate login you are able to charge the amount to your account.
All orders must be paid for or charged to your trade account at the time of purchase. Unfortunately you will not be able to pay for online orders in store.

Do I need to register before I place an order?
Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes. Click here to register.

How do I track or view my orders?
Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can then use this number when you log in to see your order's status, which can be found in your order history (accessible via your dashboard). When your order has been packed and ready for dispatch, we will send you an email with your tracking details.

Why has my order been part shipped?
If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. RSEA may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.

How do I modify or cancel an order?
You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call Customer Service on 0800 697732 during business hours Monday-Friday and have your order confirmation number on hand.

Why can't I find a product online?
If you are searching for a specific product in our catalogue but cannot find it on RSEA Online, please contact your local store or call us on 0800 697732 to make an enquiry or to place an order. Generally these are special items that we do not carry, but can easily be ordered from one of our many suppliers.

My Account

I have forgotten my password
You can reset your password here. You will receive an automated email with instructions on how to reset your password.

Can I change my email address?
Yes. Business & corporate customers should contact us online. Retail shoppers can login to their account and select 'My Preferences' which can be found on your Dashboard. You can modify your personal details including your notification email address from this page.

How do I unsubscribe from your mailing list?
To unsubscribe from the RSEA promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.

How do I set up a Trade account?
You can complete an application form which is available in-store.